Why People Hate Contacting Web Support

Owning your own website can be a great thing, you can make money with your site or just provide great information to online users. What happens if your site goes down, part of the web hosting plan that you choose includes a guarantee of uptime. Having your website go down is not fun and it can potentially lose you a lot of money. If you have a Shared Web Hosting Plan, you are sharing server space with other webmasters and that could be the reason why your site has gone down. Another reason is that you may have exceeded your bandwidth. No matter what the problem is you will need to call Web Support.

Have you ever had to call customer service fro a problem with a cell phone, cable or satellite TV or if your computer itself is not working properly? Calling any type of support help line is never a 1-2-3 thing. You can spend hours on the phone and in the end still not have the result that you want. Calling Web Support is no different. People would rather give up on their website than have to call web support.

There are many reasons why support is important; they can really help you if you have no idea about the web and how it works. The only issue is calling and letting them know what the problem is so they can fix it. Here are some reasons why people hate contacting web support:

• Waiting On Hold: This is the Number 1 pet peeve when it comes to calling web support. We can wait as little as 15 minutes and as much as 1 hour and that is just to talk to someone. There are alternatives to waiting on hold.
• Other Contact Alternatives: rather than spend half of our lives calling the web support department, the web hosting company offers alternative ways to contact them. You can do an Online Chat, Email or Fax, an online chat is like calling, you get a rep to help and often you don't have t wait so long for a rep to come online. Email and fax both can help get your point across better since you have to type it out but it take up to 30 minutes or more to have someone answer an email.
• Putting In A Support Ticket: If you have chosen the Payment Per Ticket option when you signed up for web hosting, you know that you have a certain amount of tickets that you can use either in a monthly or yearly basis. The support ticket is usually issued if the web support tech cannot help you resolve the problem right away.
• Getting a New Support Rep: With certain web hosting companies there is a high turnover of customer support reps. One of the customer's biggest fear is getting someone new to the job. There is nothing wrong with learning but when we call we want someone who can either solve our problem within the call without being transferred or someone who can at least identify the problem right away.

We all understand that we need to call web support if needed but all customers' want is a qualified rep that can either solve our problem or send us to the person who can. Every minute a site is done, the more money is lost.