Tech Support
How can they help you?
There are two basic types of support plans when it comes to repairing your problem. The Payment Per Ticket and Dedicated Support Plan, each depends on which web hosting plan you choose. Most web hosting plans offer 24/7 support service but depending on what type of server you have can determine what kind of support that you get. Payment Per Ticket was basically created with hosting companies that are just starting out in mind. These companies did not have a lot of support volume coming in through their help desk.
Every company offers Payment Ticket Plan, this plan allows for your hosting company's help desk to take care of any problems that come up with your server. Most web hosting companies offer 24 hour 7 days a week, 365 days a week. Some plans can offer help for a certain amount of servers and others offer unlimited servers. You have to be careful when it comes to how long a help desk will take to repair your problem. Some company's offer 30 minutes of response time and others will leave it open ended. If you have a commerce site you want something with a very fast response time.
You will also want to get the most amount of tickets for your money. When you are inquiring about payment per tickets you may want to ask what increments of tickets they offer. Most companies offer a minimum of 50 tickets and they may require complete payment upfront. There is something called carry over, this works like cell phone minutes some you can carry over every month and some you have to use them up. Make sure that you ask it is very important.
Dedicated Support Plan: With a dedicated support plan, this service comes when you have a dedicated server. The price of dedicated service is included in the price of the plan and sometimes there may be a small cost. With a dedicated support you will get 100% complete attention to any ticket that you call in for. You are allowed to have unlimited servers and unlimited amount of tickets served. The response time is faster on a dedicated support plan than the payment per ticket support plans. You will receive Help Desk Support as well as Pre-Sales Help Desk.
There is so much to learn when it comes to the Internet. There are some things that will be beyond your control. When it comes to support and what kind of hosting plan that you have, you have complete control. Do yourself a favor, do as much research as you can when it comes to web hosting and support plans. There are many web hosting companies out there, take your time and check out as many as you can. You can find many of these hosting companies online, you can really search through the site and find all of the benefits and prices that you need in order to make a successful decision.